Privacy Policy

Last updated: 1 September 2026

This policy explains how The Eastern Pavilion collects, uses and protects personal information when you visit our website, request venue information, contact us or arrange a viewing.

1. Who We Are

For information collected through this website and venue enquiries, The Eastern Pavilion is the data controller.

Address: Featherstall Road South, Oldham, OL9 6HL
Email: info@theeasternpavilion.co.uk
Telephone: 0161 621 0400

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Your preferred event date, event type, expected guest numbers, suite preference and information you add to an enquiry.
  • Records of our communications with you by email, telephone or WhatsApp.
  • Booking and event-administration information if you become a customer.
  • Technical information such as IP address, browser, device, pages visited, approximate location, referring page and cookie or advertising identifiers.
  • Information you choose to provide when you contact us through social media or another third-party service.

Please do not send sensitive personal information unless we specifically ask for it and it is necessary for your event.

3. How We Collect Information

We collect information directly from you when you complete a website form, contact us, book a viewing or communicate with our team. We also collect limited technical information automatically through cookies and similar technologies, subject to your cookie choices.

4. Why We Use Your Information and Our Lawful Bases

Responding to enquiries and arranging viewings

We use your details to answer questions, provide relevant package information and arrange a venue viewing. Our lawful basis is taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in responding to prospective customers.

Managing bookings and events

We process booking and event information to provide agreed services, communicate about your event and manage payments and administration. Our lawful bases are performance of a contract and compliance with legal obligations.

Operating and protecting the website

We use technical information to maintain the website, prevent misuse, diagnose faults and keep our systems secure. Our lawful basis is our legitimate interest in operating a reliable and secure service.

Analytics and advertising

Where required, we rely on your consent to use non-essential analytics and advertising cookies. You can change or withdraw that consent through the cookie controls on this website.

Legal and business administration

We may use information to keep appropriate records, resolve disputes, establish or defend legal claims and meet tax, accounting or regulatory requirements. Our lawful bases are legal obligation and our legitimate interests.

5. Cookies and Tracking Technologies

We use necessary cookies for basic website operation and consent management. With your permission, we may also use Google Analytics, Google Ads, Google Tag Manager and the Meta Pixel to understand website use and measure advertising. Embedded services such as YouTube or Google reviews may set their own cookies when their content loads.

You can accept, reject or customise non-essential cookies using our cookie banner. Blocking some cookies may affect embedded content or measurement but should not prevent you from contacting us.

6. Who We Share Information With

We do not sell your personal information. We may share only what is necessary with:

  • Website hosting, security, maintenance, email and form-delivery providers.
  • VenueFlow when you use its viewing-booking service.
  • Customer-communication and relationship-management providers used to manage enquiries.
  • Google and Meta where you consent to analytics or advertising technologies.
  • WhatsApp, YouTube, Google reviews and social platforms when you choose to use or interact with those services.
  • Professional advisers, insurers, regulators, law-enforcement bodies or other parties where required by law or reasonably necessary to protect legal rights.
  • Suppliers involved in delivering your event where this is necessary and appropriate.

Third-party services process information under their own privacy terms when you visit their websites or use their platforms.

7. International Transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard, such as a UK adequacy regulation or approved contractual protections, unless another lawful exception applies.

8. How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose collected. We consider whether an enquiry remains active, whether a booking was made, our legal and accounting duties, potential disputes and security requirements. Enquiry records are periodically reviewed and removed or anonymised when they are no longer reasonably required. Booking and financial records may be kept longer where tax, accounting or legal rules require this.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete information.
  • Ask us to restrict how information is used.
  • Object to processing based on legitimate interests or to direct marketing.
  • Receive certain information in a portable format.
  • Withdraw consent at any time where processing relies on consent.

These rights are not absolute and lawful exemptions may apply. To make a request, email info@theeasternpavilion.co.uk. We may need to verify your identity before completing a request.

10. Marketing

We send direct marketing only where permitted by law. You can opt out at any time by using an unsubscribe option where provided or contacting us. Opting out of marketing does not prevent service messages about an active enquiry or booking.

11. Children’s Information

Our website and enquiry services are intended for adults arranging events. Please avoid providing personal information about children unless it is genuinely necessary for planning or safeguarding an event.

12. Automated Decisions

We do not use website enquiry information to make decisions that have legal or similarly significant effects solely by automated means.

13. Security

We use reasonable organisational and technical measures to protect personal information. No internet service can be guaranteed completely secure, so please use care when sending information online.

14. External Links

Our website links to services operated by other organisations, including VenueFlow and social-media platforms. Their privacy practices are controlled by them. Review the relevant third-party privacy notice before providing information.

15. Complaints

Please contact us first at info@theeasternpavilion.co.uk so we can investigate your concern. You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint.

16. Changes to This Policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page with its updated date.